A couple of past ex. . I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I ordered a broadband only package because it said I could self install the kit. Can you check outside and look for the. Push the red label end of the white cable, into the wall socket. Installation: Wall socket issue. Options. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. ReplyGig1 upgrade self install, unsure about current questionable coax. indd 3 09/03/2016 12:48to your Virgin Media socket. Hello, I'm trying to set up my Virgin Media broadband. 3 weeks ago. Account - Cable. ThanksNo Virgin Media wall socket or cables. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media; My Virgin Media; Shop;. Wall Socket. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. I recently applied and received the delivery for a virgin package of tv broadband. What I need to do? - 5432597. Plug into the wall socket Push the red label end of the white cable, into. Manage Your Account. - 5390715. That is the correct fitting, it should push on unless its too loose inside the large housing. Plug into the wall socket. on 05-09-2023 20:36. I think it’s something like £5-£8 per day that your services aren’t on. on 06-03-2023 09:36. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Switched On Families. If you in a property that's recently been added to Virgin. Get more from your Virgin Media setup. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. May I know which one I can connect. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Browse Virgin Media Virgin Media Community. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. Have I helped? Click Mark as Helpful Answer or use Kudos to say. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. . The cable could be hidden within, or behind, furniture. Forum; Apps. The wall box may be branded with the logos of an old cable TV company (not VM). The cable could be hidden within, or behind, furniture. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Intelligent WiFi Pod Trial. 2 Uninstall TiVo box. The kid arriving on Tuesday the 29. Push the white cable with the black label into the Hub. We have a virgin media wall socket with an - 4353656 - 2. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Connection To socket and hub firm. Go to solution. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. My Virgin Media App. Re: No wall socket. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Hello sophieboulter1. The installation should take around an hour. Options. The cable on the right looks like is for a Freeview TV antenna. I need an engineer ideally but I can't seek to get to an option to book one in. on 19-10-2022 19:35. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. QuickStart, set up and connectionsHello VLNeedham. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. We would like to show you a description here but the site won’t allow us. Tudor. I have also checked outside and there is no box either on my property or on my boundary wall. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Switched On Families. Solved: Hi guys and gals. Follow these simple installation steps for your Virgin Media home phone set up. What to expect with broadband. SpeedCheck out the do's and don'ts, in our Community FAQs. Plug into the wall socket. See where this Helpful. Stay safe online. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Is there some way I can convert RJ11 to coax or will I have to (if. When you place your order, we'll let you know. D01 C9W8. Thanks mate. When plugged into either cable the hub just - 5440321. Call the Pre-installation and delivery team on 0800 052 1734. Community Natter. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Placed an order and the lady said we were eligible for quick start self installation. Speedon 21-02-2023 17:48. Networking and WiFi. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Manage Your Account. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. It feels like I need to just obtain a connector to enable the two to fit. Call the Pre-installation and delivery team on 0800 052 1734. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Account - Cable. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. . My Virgin Media App. I can’t find any trailing cable at all. . We have tried plugging it into the only box we found it would fit but no luck. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Here is the cable on my wall if that helps - 5424753. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Account - Mobile. SpeedQuickStart, set up and connections. Failing this. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. I have checked outside and there is a brown box shared with the neighbour. . . First picture is telephone socket which is now not used. Options. Switched On Families. Chatter and natter. Explain what needs to be done and book an engineer visit. Would you expect it to work fine for gig1? Is there anything obvious I am missin. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I have had a look into your service and I can see you were able to recently. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. I have received my quick start-up kit. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. Browse Virgin Media Virgin Media Community. The Gamer Lounge. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Security matters. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Solved: Hi guys and gals. 0 Kudos. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The one thats on the bottom is the one you need for Virgin. Browse Virgin Media Virgin Media Community. Thanks for the reply. Account - Cable. Chatter and natter. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I’ll call the 0800 number. 4 weeks ago. Don’t plug the power cable into a plug socket yet. Booking an engineer is easy with Virgin Media. 0 Kudos Reply. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Self installation but NO wall socket in. Being connected to the internet is one of the most important modern essentials in 20. Just had self installation delivered, have no wall socket just two cables from the wall. Virgin Media; My Virgin Media;. 3K subscribers in the VirginMedia community. Turn on and get connected. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. SpeedQuickStart, set up and connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Tudor. Vonage 2nd line. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Virgin Media;. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Reply. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). £8p/m extra or included with Gig1 or Volt. 2. I was trying to book an engineer but I didn’t get anywhere. Below is why. Security matters. Account - Cable. I was told when purchasing the broadband package that fibre was available here. I’ve tried calling but the people I’m connected to keep hanging up. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Live TV uses co-ax cables. This will be available via the red bar at th. on 18-05-2022 19:55. Currently on hold to virgin but don't seem to be getting much joy. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Account - Mobile. Being connected to the internet is one of the most important modern essentials in 2022,. We have a virgin media wall socket with an ethernet port in the wall but no round cable. connector cable from the wall socket, as we’ll be re-using that later. But. For into also image of the. jpeg1. There is no other wall socket or anywhere for the round wire to go. 2. But I have no Virgin Media Wall socket in my house. Wall Socket. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. correctly to the Virgin Media wall socket, please follow these instructions to get set up. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Browse Virgin Media Virgin Media Community. Tudor. I don't have a virgin media wall socket and this is stressing me out. Security matters. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Manage Your Account. We can assist further publicly for now with your Wi-Fi issues. Perfect for when you can’t all decide on what to watch. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Media Quickstart set up. I'm sorry to hear you're having these. The OUT terminal from the Technetix isolator has a terminator cap on it. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. When you see. Call the Pre-installation and delivery team on 0800 052 1734. Then push the connector VM have provided over the screw thread. New to the UK and just moved into our first home here. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Browse Virgin Media Virgin Media Community. Thanks for the reply. Subscribe. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Tuning in In response to. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Hi, im writing this as a last resort, as customer service has been woeful. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 3) other end of this cable, connect the female to. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. A dual F connector cable may well be a satellite connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This so calle. Just had self installation delivered, have no wall socket just two cables from the wall. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I’ve ordered a broadband only package and it said I was applicable for a self install kit. 01-02-2023 10:59 - edited 01-02-2023 11:00. The Messiest Home Unifi Setup Ubiquiti Community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Installation appointment text. Also tried the Ethernet, not. Sometimes there is no wall box, just a trailing cable. Forum; Apps. The cable could be hidden within, or behind, furniture. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). But I have no Virgin Media Wall socket in my house. Networking and WiFi. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. My Virgin Media App. We have the quickstart pack but sadly cannot get broadband set up and working. My Virgin Media App. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Thank you for your post and welcome to the community. Account - Cable. Hello. Browse Virgin Media Virgin Media Community. Account - Mobile. QuickStart, set up and connectionsHello VLNeedham. Virgin Phone Switchover. I ordered self-install kit just to find out there is no Virgin socket in my new property. you take control of your Virgin Media life. screw the master socket back to the wall. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. No Wall Socket For Self Install Virgin Media Community 4594311. Home Phone. Home Phone. Should I cancel and request an engineer to install. Look for an omnibox on the outside of your property and try and trace the cable. I just got Virgin Media kit and read all information carefully and checked - 5200805. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. (I did this video to help/guide new engineer as I did not find. on 15-04-2023 16:54. Account - Cable. Some new sockets may look like. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Account - Cable. com email address to different Virgin account. When you place your order, we'll let you know. Pop the power cable into a nearby plug socket, and turn it on. I was told when purchasing the broadband package that fibre was available here. Mark as New; Bookmark this message. . If digging / drilling / new external & internal cables are required the. into the Virgin Media socket on your wall. Stay safe online. I received the self install pack but can't install it we need an engineer visit. Manage Your Account. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Friday or 8AM. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. However the wall socket doesn’t have the correct connection for the cable with the hub. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. by eddie778 • Just joined. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Freeview/Freesat HD,. The wall socket I have within my home does not appear to be working. I’ve just lived into my new house and received my Virgin box. Try the SAT1 output & if that doesn't work you would need a manned install. Try tracing the cables back to the house from the brown box outside. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Dave. 0 Kudos. Phone. you do have if you think any look possible as a VM connection and forum members can advise. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. See where this Helpful. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). A bit paranoid - 5202625. Hi, I have the same issue. No wall socket to connect. SpeedQuickStart, set up and connections. Cihank617. in Networking and WiFi Sunday; No Virgin Media Wall socket . Account - Cable. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Some properties do not have a wall socket, only a cable. We would like to show you a description here but the site won’t allow us. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Ordered VM broadband and was recommended by the website to select the self quick install option. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. 4 weeks ago. No Virgin media wall socket. The wall socket I have within my home does not appear to be working. . Account - Mobile. Try the automated service status number 0800 561 0061 to check for any faults in your area. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I have signed up as a new user for Virgin Fibre. See where this Helpful Answer was posted. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I’ve tried calling but the people I’m connected to keep hanging up. We're here to help. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Choose the best spot for your wifi hub. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Sometimes there is no wall box, just a trailing cable. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Get more from your Virgin Media setup. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Re: No Wall Socket for Quickstart. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket has a thick plug bit. I am then unable to sign in to my account as I do not have my account information. Thank you for making your first post regarding the wall socket and your self install. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media.